Car dealers in general tend to be looked at like Arthur Daly's so I thought I'd post this recent experience of mine. It takes a lot to impress me these days and I usually don't comment but this was so far above and beyond I thought I'd share
Well it started about a month ago when Karen decided we needed a cheap and cheerful 8 seater to get all the kids round in. A quick look round found a Mitsubishi Delica at about 20 miles up the road from me. Looked like a pretty good condition motor with no real damage or rust etc. £2000 for that year and condition was a good price so I went ahead and bought it.
Oops, two days later I'm driving back from Southampton with the kids and the temp gauge shot to the top and started blowing steam and oil vapour from the bonnet, not a good sign.
Limped home and found as suspected a blow radiator, I gave Nick at Sovereign a ring on the Sunday morning and he sent out a transporter to pick it up.
After a couple of days Nick called to say the Rad was indeed gone but he suspected there may be other problems so would it be ok if he kept hold of it for a week or so to investigate, no problem as we have other cars.
End of the week Nick called to say the head gasget was gone as well and that the Delica range were known for cracking heads....oh dear...
He said don't worry he would sort it out.
Two weeks later they delivered back the Delica having fitted a new head, a new water pump, a new radiator and serviced the vehicle fully and given it the full valeting treatment.
There is no real way they could have seen the problems coming so I was happy to make at least some kind of payment towards the costs (hell brand new heads from Japan aren't cheap) but guess what?
NOT A PENNY WAS CHARGED!!
On top of that was a bottle of fine red wine and a bottle of top line bubbly with a note saying thanks for being patient...looking just at the trade prices of the parts Sovereign spent MORE on just the parts than I had paid for the car!!
Two days later after getting service like that I went to them and bought a 230SLK for Karen and a 320 AMG SLK for me at very good prices both with full service history.
As I have said before about Chris and Charli at HPC, when you get exemplary service it pays to stick with your dealer / vendor, I'll be back at Sovereign soon for a new Merc to replace our 8 year old Honda CRV.
I know where I'll be going in future for all my cars.